FAQ
Need help? Find your answers here
Product Information
What makes Rene Milan watches unique?
Rene Milan watches combine premium materials, Swiss precision movements, and timeless designs, ensuring both elegance and durability.
Do Rene Milan watches come with a warranty?
Yes, all Rene Milan timepieces come with a 1-year limited warranty covering manufacturing defects.
Are Rene Milan watches water-resistant?
Yes, our watches offer varying levels of water resistance depending on the model. Please check each product’s specifications for details.
What materials are used in Rene Milan watches?
We use sapphire crystal glass, stainless steel cases, Swiss quartz/mechanical movements, and premium leather or stainless steel straps for a luxury feel.
Ordering and Payment
How can I place an order?
Simply visit our official website, browse our collection, select your watch, and proceed to checkout.
What payment methods do you accept?
We accept Visa, Mastercard, GCash, bank transfers, and other major payment options.
Is there an option for Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) within the Philippines for select locations.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping within the Philippines.
How long does delivery take?
Delivery within Metro Manila usually takes 3-5 business days. For other locations, delivery times may vary.
Do you ship internationally?
Currently, we only ship within the Philippines. Stay tuned for future international shipping options!
What should I do if my order arrives damaged?
Contact our customer service team within 48 hours of receiving your order, and we will assist you with a replacement or refund.
Warranty Policy
What does the Rene Milan warranty cover?
Our 1-year limited warranty covers manufacturing defects, including movement issues, hands, and dial defects.
What does the warranty not cover?
The warranty does not cover accidental damage, water damage, normal wear and tear, or unauthorized repairs.
How do I claim my warranty?
Contact our customer support team with your proof of purchase and a description of the issue. We’ll guide you through the warranty process.
Technical Support
How do I set the time and date on my Rene Milan watch?
Pull out the crown to the appropriate position, adjust the time/date, and push it back in. Refer to the user manual for detailed instructions.
Can I replace the watch strap?
Yes, our watches come with interchangeable straps for added versatility.
What should I do if my watch stops working?
Ensure the watch is fully wound or has a working battery. If the issue persists, contact customer service for assistance.
How do I maintain my watch?
Keep your watch away from extreme temperatures, avoid strong impacts, and regularly clean it with a soft cloth to maintain its pristine condition.
Contact Information
How can I contact customer service?
You can reach our customer service via email at renemilan.ph@gmail.com or call us at 0945 719 5340.
What are your customer service hours?
Our support team is available Monday to Friday, 9 AM – 6 PM (PHT).
Where is Rene Milan located?
Rene Milan is proudly Filipino-owned and operated, with headquarters in the Metro Manila, Philippines.